Terms of Use and Conditions

  • Classes are paid in advance via TransferWise by debit card, credit card or bank transfer.
  • Cancellation and change policy is 24 hours in advance by email. If cancelled or changed within 24 hours before the start of the class will be charged.
  • No-shows will be charged.
  • If the student does not show up after 10 minutes from the scheduled time, the class will be considered as cancelled, and it will be charged.
  • After finishing your reservation you will receive a confirmation of your payment by email.
  • All transactions are final. There are no refunds for classes.
  • All packages expire in 3 months starting the day of payment.

Class recording (temporarily not applied)

AB ONLINE SPANISH records the classes in order to go over them and check mistakes and improve the next class or have more material for following sessions. The student will have it too, so she/he can check mistakes or improve pronunciation for example. If you are not agree with this, please let me know through the contact form after booking your class. By having classes without notice of disagreement, AB ONLINE SPANISH understands that you accept to be recorded. Class videos will not be distributed under any circumstances. They are just for the student and the teacher.

Trial Lesson

The trial lesson is for free and lasts 30 minutes approximately. You are under absolutely no obligation to take any more lessons after the trial lesson. When you book a trial session, you also agree with the following:

  • In the event that you need to cancel/reschedule your trial session appointment, AB ONLINE SPANISH requests that you notify 24 hours before your scheduled appointment.

Payment and fees

Full payment must be made before the start of the lesson in full. A time must be agreed by both parties before payment is sent.

AB ONLINE SPANISH is not responsible for any additional bank fees, interest charges, finance charges, over draft charges, or other fees.

The company reserves the right to change the fees, but will notify you in advance of increases before any payment is done according to the new prices.

Blocks of Lessons

If a block of lessons is purchased, these lessons must be taken within a 3 months period starting the day of payment.

Classes can not be booked more than 2 months in advance and less than 24 hours before the start of the class. Usually, next class will be arranged with the teacher, at least, in your previous one.


«If you are a student and bring a friend, 50% discount for you and your friend in your next class». This promotion applies on your next purchase. Please, remember that payments are not refundable, so the school can not make discounts on previous payments.

  • The New Student, after having her/his Free Trial Class and decided to purchase Normal Classes, will send a message through the Contact Form saying the full name and email of the current student and the package the new student wants to buy.
  • Then, the New Student will just book the first Normal Class on the calendar on the website (clicking on the wanted package on the page www.abonlinespanish.com/online-course/).
  • The New Student will receive the instructions for the payment, as usual, but with the exact amount to pay with the 50% discount on one class.
  • After paying this amount, the New Student will get an email with the confirmation of payment and the confirmation of the class, and the Current Student will receive an email confirming she/he has a 50% discount on one class on her/his next purchase.

Time Changes or Cancellations

Cancellation and change policy is 24 hours prior the class by email. If the student cancels or changes a class within 24 hours before the start of the class, this will be charged.

In case, the student can NOT take the class due to an emergency, the lesson can be rescheduled, always in the same week, except if the teacher does not have enough hours available. In this case, the lesson will be rescheduled for the following week always apart from regular amount of classes. If the student wants to have half or less than the full time class, this will be charged in full.

Accumulation of work is NOT considered an emergency. Last minute work meeting it is, but the class has to be rescheduled the same week, or the following if the teacher does not have too much availability, always apart from regular amount of lessons.

In conclusion, there has to be a regularity of classes in order to be consistent in the study and practise of the language. In case of rescheduling, it needs to be the same week, or the following apart from regular amount of lessons.

Holidays and Sick Days

Teacher’s holidays will be known in advance. For whatever reason the teacher or the student is not able to make the lesson, the payment sent may be used to schedule a future class, the same week or the following, of course with 24 hours notice. 

If you have any doubts or questions, please do not hesitate to inform me via the contact form or email if you are a current student.

Last update: 03/07/2021.